FAQ

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All requests must be submitted to your Strata Manager in writing. This may be either via email or fax. If you are a tenant, the request must come from your Property Manager.
Your request must be submitted to our office in writing, either via email or fax. Once our systems are updated, you will be advised accordingly. Please use your online access to obtain a copy of our Owner Information Update form, or alternatively call our office for a copy.
The Strata Committee is appointed at the Annual General Meeting (AGM) for your scheme. Should a Committee member leave the Committee, you may be nominated by an existing Committee member.
It will vary depending on your building – the maximum number allowed is nine (9).

You can find information about payment methods on the bottom of your levy notice. It is possible to pay your levies online or via cheque.

Yes, you can pay your levies via the telephone option through the DEFT payment systems (PH: 1300 301 090). There are many other options available through the DEFT system; all options are outlined on the bottom of your levy notice.

Please note that we are unable to process a credit card payment over the phone at our office.

If you do not pay your levies within 30 days after the due date, 10% interest is charged on the outstanding amount as per the “Strata Schemes Management Act 2015”.

As car spaces are private property, it is an owner’s responsibility to find and notify the owner of the vehicle and request they move it. If the owner cannot be found then the police will need to be notified.

If you are an owner you must place your request in writing to our office. If you are a tenant, the written request must come from your agent or owner.

(02)-9219-4111

(02)-9219-4111

strata@whelanproperty.com.au