Our Commitment to Best Practice

We continually seek to discover new and better ways of doing things within our business. Whilst getting the basics right each and every time.

Our promises to you

• Ensuring all correspondence is answered within 24 hours.
  (if a query cannot be answered, a reply date will be provided).
• All phone calls returned within 2 hours.
  (subject to business hours).
• Work orders actioned within 2 hours.
  (Except emergency calls, which are actioned immediately).
• Genuine interest in the affairs of the Owners Corporation
• Site inspections to ensure your Strata Manager is familiar with the operations of your building.
• All Strata Managers focused on incomparable customer service.
• A 24 hour emergency call service provided to all owners.

Training

We understand that training is crucial to retaining and maintaining peak performance of our team and adds to our ability to move as quickly as our industry does. The benefits of providing highly proficient employees to our clients are enormous. We have a defined training strategy in place to address our continued need for training to ensure our people stay on top of their game.

Communication

Whelan Property Group understands that our communication, particularly our written communication with owners is a reflection of our professional standards. With this in mind we are meticulous in providing and distributing clear, accurate, unambiguous communications well within the timeframes as stipulated by the “Strata Schemes Management Act, 1996”.

Our business has recently undergone the process of reviewing and updating all of our in house templates to ensure we remain best in class.

Pricing

We have options to suit your Strata Scheme.

Fixed price (all inclusive disbursements) or pay as you go disbursements. For example you could structure your fees so you know exactly how much your photocopying, postage and faxing of Levies, Agendas and Minutes is going to cost up front OR you could opt to have the amount calculated at the time the disbursement is incurred.

Our non-standard Strata Management Agreement methodology allows for configuration and amendments based on the specific needs and requirements of your building. All agreements are written in plain English and do not contain confusing or misleading clauses.

Technology

Whelan Property Groups continued investment in high quality technology solutions provides us with a substantial competitive advantage in the Strata Management industry.

This investment has allowed us to achieve internal efficiencies, such as remote access to email and has reduced business risk by ensuring that our owners information is secure and protected from the outside world and any potential catastrophic event.

We are pleased to be able to offer our owners online access to Agendas, Minutes and Strata Financial reporting via a secure online portal.

We get that technology is an enabler that supports our owners.